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Please read these Terms & Conditions before booking your holiday.

Planning your holiday
Arrival and departure times
Accommodation is available from 15:00, or earlier for some models -
please check the key collection time on your booking form and final confirmation.
We ask that you vacate your accommodation no later than 11.00am on your day of departure.


Care of facilities
Please treat your holiday property and Park facilities with great care so that others may continue to enjoy them.
We ask that you report any accidental damage immediately, so that we can make a repair or replacement.
Accommodation is inspected at the start and end of every stay and any loss or damage will be charged for.
We reserve the right to withhold security bonds where damage has occurred.
Damage will be billed for by the park and must be paid for immediately.
It is your responsability (The Hirer) to ensure the holiday property is treated with respect.
We also reserve the right to enter accommodation at any time.

Late Arrivals
If you expect to arrive after 6.00pm please let us know.(A LATE ARRIVAL CHARGE OF £20 MAY BE APPLIED)
Holiday accommodation unclaimed by 8.00am on the day following your holiday start date will be treated
as a cancelled booking and no refund will be made.

What you need to bring
All cooking items, crockery and cutlery are provided. Bed Linen is provided if shown on your holiday confirmation letter.
At certain promotional times Bed Linen may be extra in all Self-Catering accommodation.
So all you need to bring with you are, toilet rolls, toiletries and your personal holiday belongings.

Security Bonds
Security bonds are required on all private accomodation,
This is fully refundable as long as there as no breaches of these Terms & Conditions.
Linen deposit is included in the security bond.

Special requirements
If you have any special requests regarding your holiday accommodation please advise
us when making your booking and confirm your request in writing.
Please include a telephone number in case of any query. We will endeavour to meet your requests,
but we are very sorry that these cannot be guaranteed.

Children and Infants
Cots in our Private Self-Catering accommodation are available with no charge .
Cots in Self-Catering must be located in the living area.
You will need to bring your own cot linen. Highchairs are available in the restaurants.
In all accommodation cots need to be requested at the time of booking and are subject to availability.
(A moderate charge may be applied at peak times)

Children’s Clubs and activities
Haven provide a range of special indoor and outdoor facilities for children.
Paws (1-4’s) and Rory & Bradley’s FunTime (5-11’s) operate on the Parks from March right through to October.
Paws is an activity programme suitable for parents with children aged 12 months up to the age of 4.
We recommend you reserve a place on arrival at the Park, as places are limited.
Rory & Bradley’s FunTime activities provide fun and entertainment for the 5-11 age groups.

Parental responsibility and supervision
Children remain the responsibility of their parents or guardians at all times,
their presence being required throughout the above activities, which are not child care or child minding services.
It is important that parents always know where their children are, and the times activities start and finish.
T-Co (12-16+) With their own dedicated leader, T-Co provides (parent free!)
activities and facilities for teenagers, throughout the season.

Obeying instructions and safety
Please ensure your children understand that they should always obey the instructions of the FunStars,
T-Co leaders, Sports Instructors/Co-ordinators and Lifeguards, to ensure proper control and safety.

Making the most of your holiday
Family and adult holidays Havens Holiday Parks and facilities are intended for family and adult holidays.
Bookings by persons of 21 years of age or younger whether for couples or groups of this age group and whether single sex
or mixed are not accepted. We also reserve the right to not accept single sex bookings of any age.
We may apply discretion in certain circumstances. We also reserve the right to retain the
keys for accommodation if any of the terms & conditions are contravened.

Holiday home occupation
Occupation of accommodation and use of facilities is strictly limited to those named on the booking confirmation letter.
Additional guests may be signed onto the confirmation letter.(£30 per person.)
If this legal requirement is not met, the booking will be terminated with no refund available.

Vacant Possession: Holiday homes left vacant for 30% or more of the total duration of your stay will be treated as a cancellation
If you fail to surrender the keys to properties within 48 hours of notice we reserve the right to change locks.

Unacceptable behaviour
We reserve the right to terminate a holiday without compensation and withhold security bonds where unreasonable or anti-social
behaviour caused by those person named on the booking confirmation letter. This icludes unnaceptable behaviour towards staff & guests.
We also reserve the right to refuse or terminate a booking where we feel that the comfort of our other guests may be put at risk.

Ball Games
For the comfort of all our guests these are not permitted in the areas between and around accommodation.

Infectious or contagious diseases
Guests must inform the Duty Manager of the occurrence of any such illnesses during their stay that may affect other guests.
For the protection of guests and employees, anyone found to have such a condition may be confined, or requested to leave.
We strongly recommend all guests to take out personal insurance, as in such circumstances refunds are not available.

Large & Commercial Vehicles
Please check with the Park before arriving if you are planning to bring a transit or a large commercial vehicle.

Motor Vehicles
We will only accept on Park an appropriate amount of vehicles relating to the occupancy of the accommodation.
Parties with 3 vehicles or more will only be accepted at the Park General Manager’s discretion.
If his/her decision is contravened or not sought then we reserve the right to terminate
the booking and you will be asked to leave, with no refund available.
No motorcycles, quad bikes, scooters or other such vehicles are not allowed on the Park
without the express written permission of the Park General Manager.
It is important to check with the Park General Manager, as some of our Parks
do not accept the above and/or their use may be restricted.

Your Booking
Your total holiday cost includes linen and utilities.
Funpasses are included if shown shown on your booking form.
Some Holiday Dates do not include funpasses so please check at time of booking.

Price Guarantee
We guarantee that once you have paid the 25% deposit we will not change your holiday price
unless you make a change to your booking. Customers are reminded that our prices are subject
to change at any time and may go up or down in response to changing market pressures.

Paying the Holiday Balance
Deposits are deducted from the full amount, To qualify for early booking discount you must pay
the holiday balance by the agreed due date. Failure to do so will result in the discount being withdrawn.
If the balance is not received by the due date, the holiday will be treated as a cancellation and you will
loose your deposit and entitlement.
It is your responsibility to settle holiday balances as agreed
We cannot accept cheques within 4 weeks of your holiday start date.

Special and Promotional Offer
All offers are subject to availability at the time of booking, and to
specific offer terms and conditions, and may be withdrawn at any time.
These offers only apply to the promotional period stated, and cannot normally be combined with any other offer.

Privately Owned Accommodation
The accommodation offered is privately owned.
Whilst every effort is made to avoid changes or errors, we’re only human.
Please check the details and price of your chosen holiday at the time of booking.

Health and Safety
The operation Haven Parks is subject to legislation and the guidelines laid down by the
Health & Safety Executive and Local Authorities and their codes of practice.
Haven reserve the right to adjust their services in order to meet these standards.
In extenuating circumstances accommodation, entertainment, sports activities or any
facility may be withdrawn with little or no notice, due to maintenance, renovation, adverse weather conditions,
changes in governmental legislation, or any other factor outside their control.
Haven & Bourne leisure reserve the right to make such changes without prior notice, and are unable to accept
liability for the loss of an advertised facility, or to pay compensation for any inconvenience caused.
Where possible, we will advise of any significant changes prior to booking and endeavour to advise guests already
booked of any significant changes as they occur. Certain facilities have height and/or age restrictions, and session bathing
may be provided in the Indoor and Outdoor Pools at certain times - please check at the time of booking.

Smoking and Pets Policy
We regret that we cannot accept pets in any of our accommodation.
As a result of recent Government legislation, it is now illegal to smoke inside enclosed public buildings
or public caravans in England, Scotland & Wales. No smoking areas will be clearly designated and outdoor smoking
areas provided. We ask holiday makers to respect these regulations. The smoking policy is clearly indicated through
signs in the accommodation and around the park.

If any of the above is contaveined we will charge you for a full valet costing £75 + replacement of all bedding and cushions.

Age Restrictions
Due to space considerations and licensing laws, some venues have age restrictions covering certain times.

Lost property
If you leave property in your accommodation after leaving, whilst we will endeavour to do
everything within our remit to return the item, we cannot be held responsible for any loss or damage.

Other information
Due to operational circumstances, activities sometimes may be withdrawn.
Acts and artists Those featured on havens website are representative of those planned to appear in 2011 at Haven
holiday parks, and all reasonable efforts are made to ensure their appearance,
Please check when booking what entertainment is available
Please remember complex passes can be purchased from park reception

TV filming and photography
Due to the increasing popularity of Haven Holiday Parks we receive requests from TV and other companies to film or photograph on their Parks.
Every effort is made to ensure filming does not intrude into or affect any holiday activity, and that it is clear to guests that
filming/photography is taking place. Please ensure that you and your family are aware of positioning of cameras
at all times. We will not accept responsibility if, contrary to your wishes, you appear on film or
in photographs and are unable to make any financial award or payment of any kind.

Comments or concerns
If you have a complaint about your holiday home, you must immediately notify us Calagrancaravan.com, or the
Guest Relations Team at the Park during your stay so that we can resolve any problems immediately.
If, at the end of your holiday, you feel that we have not dealt with your complaint satisfactorily,
please write to the General Manager at the Park or alternatively, write to Havens Guest Relations Team

All complaints must be in writing, from the lead passenger on the booking and letters must carry the signature
of this passenger due to the Data Protection Act 1998.
Unfortunately if you do not give us the opportunity to resolve the problem locally by reporting it,
then we may not be able to deal positively with any complaint on your return.
All complaints must be submitted within 7 days to allow it to be investigated properly.
You will receive a response to your complaint within 28 days.

Please note Cala Gran Caravan offers their own private hire caravans at Cala Gran Holiday Park
If you'd like to book directly with Haven then please Click Here .

Any Questions?
We aim to provide all the information you need, but should you have any queries or
special requirements please don’t hesitate to call CalagranCaravans Customer Care Department on 0800 970 4898
(9am-7pm Monday-Saturday).

Conditions of booking
The Holiday Contract

A contract between you and us is made when either of the following “booking conditions”are met:
1. We accept your booking and deposit payment by issuing written confirmation or
2. When booking by telephone or online, we inform you that your booking is confirmed or
3. Your Booking Agent tells you your booking is confirmed.

This contract binds you and all the members of your party.
It is your responsibility to ensure that all members of your party accept these terms and conditions of booking.
Failure to disclose all relevant information or comply with these terms
may lead to termination of the contract, and loss of any booking deposits.

If you change your booking
Should you wish to make a change after your booking is confirmed, such as the date,
we will always try to meet your request. However, a charge of £25 per alteration will be payable plus the difference in holiday price.
Substantial changes, such as a different location or size of caravan, will be treated as a cancellation.
Changes must be made at least 8 weeks before the holiday start date, and be confirmed to us in writing
or by telephone by the person who made the booking. Changes requested within 8 weeks
of the holiday start date will be treated as a cancellation, and subject to cancellation charges as outlined below.

If you cancel your booking
Should you wish to cancel your holiday please call immediately on
0800 970 4898, and we'll advise you of the procedure.
Cancellation will not take effect until we receive written confirmation sent by recorded delivery.
If this is not received before your holiday is due to start no refund will be given.

Sliding scale of cancellation charges if you opt for cancellation protection.
Number of days in advance of holiday start date. cancellation charges are payable
56 days or more Deposit will be retained. 25%
55-43 days 30% of total holiday cost will be retained by us
42-29 days 50% of total holiday cost will be retained by us
28-8 days 90% of total holiday cost will be retained by us
7 days or less 100% of total holiday cost will be retained by us

If we change or cancel your booking
As an experienced and responsible operator, our aim is to provide the services,
facilities and entertainment as described on our website and in our brochures. Should it be necessary for us to make any major
changes to your booking, or in exceptional circumstances cancel your booking, we will endeavour to advise you,
or your travel agent, and provide the following options:
a) a replacement holiday comparable or superior to the one booked or
b) a replacement holiday together with the difference in price between the replacement holiday and the holiday booked or
c) a full refund

Limitation of Liability (a,b,c)
We will only accept responsibility for those arrangements of your holiday which are within our control,
We cannot accept liability for any injury, loss or damage suffered by you or any other member of your party,

We strongly suggest that you take out an additional travel insurance policy.

If you cut your holiday short or are evicted from the park for whatever reason we are not obliged to offer a refund.

                              Welcome to Cala Gran Caravan.........                                                             Beautiful 2 and 3 bedroom holiday homes for hire on the ever popular Cala Gran Haven holiday Park.......      Situated only a few miles from Blackpool, This is the perfect choice for a fun family holiday.......



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